Customer Service Specialist (Temporary Position)
Spain, Catalonia, sant Cugat del Vallès, Pharmaceutical Industry, Customer Service
| Work location: | Spain, Catalonia, sant Cugat del Vallès |
|---|---|
| Sector: | Pharmaceutical Industry |
| Role: | Customer Service |
| Branch: | URIACH |
| Date of last update: | 23/09/2026 Expiry date: 31/12/2999 |
Job description
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About Us
With over 185 years of history, we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence across major European markets.
We believe in the power of nature, enhanced by science, as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.
We are currently seeking a highly motivated, detail‑oriented, and customer‑focused Customer Service Specialist to join our team on a temporary contract. This role is essential to ensuring a seamless order-to-delivery experience for our clients and supporting our commercial operations across multiple channels.
Key Responsibilities
In this role, you will be expected to:
- Oversee the end‑to‑end order management process, ensuring every order flows smoothly from reception to final delivery.
- Manually process orders (Deferred, Medical, Hospitals, Wholesalers, Mass Market, Ecommerce) in SAP, guaranteeing accuracy at every step.
- Manage and resolve logistics and billing incidents, acting swiftly to maintain service excellence.
- Handle insurance claim processing with precision and follow‑through.
- Maintain and update customer Master Data in Salesforce and SAP.
- Coordinate commercial credits, product withdrawals, and other customer-related adjustments.
- Review and troubleshoot blocked, rejected, or errored orders in SAP.
- Respond to Customer Service calls and provide support to the commercial network.
- Manage documentation requests, including invoices, 347 forms, and export certificates.
- Oversee the daily release of pre-sales and support campaign management activities.
View details
| Type of contract: | Permanent job |
Skills required
Requirements: You'll excel if you have...
- Bachelor's degree in Business Administration, Economics, or similar.
- 2 years of experience in a similar position.
- Advanced level of Excel and SAP (SD).
- Fluent Spanish, medium level of English. Italian is a plus.
- Experience with Salesforce is desirable.
Uriach is a company that provides equal opportunities. We make hiring decisions based on experience, skills, passion, and ambitions. We believe that diversity adds incredible value to our teams, our products, and our culture, enabling us to discover the best ideas and solutions that positively impact both people's lives and the planet.
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