Customer Service Specialist
España, Cataluña, sant Cugat del Vallès, Industria Farmacéutica, Atención al cliente
| Lugar de trabajo: | España, Cataluña, sant Cugat del Vallès |
|---|---|
| Sector: | Industria Farmacéutica |
| Función: | Atención al cliente |
| Sede: | URIACH |
| Fecha última actualización: | 04/03/2026 Fecha de expiración: 31/12/2999 |
Descripción oferta de trabajo
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About Us
With over 185 years of history, we are a leading health and wellness company. Our portfolio includes iconic brands such as Aquilea, Fisiocrem, Laborest, Sidroga, Biodramina, Aerored, Fave de Fuca, Halibut, Ems, and Depuralina, with a strong presence across major European markets.
We believe in the power of nature, enhanced by science, as the best way to improve human health and wellbeing sustainably. Our goal is to create a positive impact on both people's lives and the planet.
We are currently seeking a highly motivated and skilled Customer Support to join our team for a Temporary position.
Key Responsibilities
In this role, you will be expected to:
• Supervise the end-to-end process of orders from when they arrive until the customer receives them.
• Process orders manually (deferred, Medical, hospitals, Wholesalers, Mass Market, Ecommerce) in SAP and verify that the entire process is carried out correctly.
• Manage possible incidents (logistics, billing) that occur when receiving orders.
• Processing insurance claims.
• Maintain clients' Master Data in Salesforce and SAP.
• Manage commercial credits and product withdrawals.
• SAP review of blocked, rejected or errored orders.
• Answering Customer Service calls and supporting the commercial network.
- Sending documentation: invoices, 347, export certificates.
- Daily release of pre-sales and campaign management
Ver detalles
| Tipo de contrato: | Empleo temporal |
Habilidades necesarias
Requirements: You'll excel if you have...
- Bachelor's degree in Business Administration, Economics, or similar.
- 2 years of experience in a similar position.
- Advanced level of Excel and SAP (SD).
- Fluent Spanish, medium English.
- Experience with Salesforce is desirable.
Uriach is a company that provides equal opportunities. We make hiring decisions based on experience, skills, passion, and ambitions. We believe that diversity adds incredible value to our teams, our products, and our culture, enabling us to discover the best ideas and solutions that positively impact both people's lives and the planet.
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